When your modem’s ethernet light is off but all the other lights are still on, your modem is connected to the internet but your computer is not connected to your modem. You can use either the 2.4 GHz or 5 GHz network. Make sure the new phone is a working phone. The WiFi is working fine, but sine May there has been no dial tone in the phone. If this light is flashing , check cables and/or line filters. - I checked the label on the back of the modem for my default wifi SSID name and password - I reconnected to the wifi on my phone using that default wifi SSID name and password - I visited 192.168.1.1 on my phone while connected to wifi to access the modem configuration - I entered username admin and password admin Troubleshooting Phone Service Interruption. Connected. However, later that night, I noticed that the US light is now orange. The DSL modem can get a signal even if no computer is connected to it. On: None. Green lights for link and online. Connecting the modem to a device: Connecting the ethernet cable to the Spectrum modem and then connecting the other end to your device. The phone cable coming from your DSL modem should plug directly into the wall outlet. If you have a third party modem, please check the user manual or the manufacturer's website for support information. When the 'TEL 1' and 'TEL 2' lights stop blinking, the Internet and telephone modem is fully reset. I am using my own Netgear CM1150V modem (which is identified properly on my account.) I just turned off power then back on again. To locate the recessed reset button, click here. Step 1: Make sure the phone is plugged into the port on the back of the modem labeled TEL 1/2. Some of you may not have a phone light on your modem, but I will put money on it that will all change very soon. You can try checking your modem brand and look for the Internet LED light found on it. This will force the modem to renegotiate the connection to the network in a way that a restart will not. If you have multiple outlets, try the modem connected into each one. Followed instructions for hard reset all good.We had a severe electrical storm which I think may have been the cause . This unusual behavior of LOS light in modem requires immediate attention. The LAN lights are a response to there being a physical connection detected. Is the Power LED light on the Telephony Modem lit? I'm not here in an official capacity, I just like fixing things and respond in my own time when I can. If you dont have link green, either the modem isnt plugged in properly or there is an issue with your line. Check out our Community Wiki or Support Portal || Looking for a new mobile? With the old modem still being active with the phone and the network connection for broadband working on all devices then I would assume the activation process for the phone service has not pushed the details for the new device/s. My opinions are my own and not that of Telstra's, just so we're all on the same page. • Locate the default network name (SSID) and password (Preshared Key) on the Modem label. 3. Just give time for about 1 minute when you turn off the modem before turning it on again. Originally everything worked well (wifi, ... Having just had my old Telstra modem replaced with the Gen 2 (Arcadyan), the modem was certainly not ... With direct debit there’s no need to give paying your bill another thought. No Synchronisation is when the DSL light on your Modem/Router is either OFF or Flashing. Any help would be great. Make sure that the DSL modem’s phone line is properly connected to a wall telephone jack. Locate your eMTA Digital Phone Modem. It does not appear it has happened with this connection and would mean it will have to be escalated further by the tech support team as it is not a specific modem issue now that there has been 2 tested. Is the Telephone (Telephone 1 or Telephone 2) LED lit? A blinking Tel 1 or Tel 2 light on your Digital Phone Modem also indicates a line is in-use. Ensure they are connected and tight. Try bypassing any splitters or other devices as they can sometimes cause interference with your DSL signal. Wait 3 to 5 minutes. Yes it is working now I have WiFi onto my phone and iPads. If the broadband light is on, you’re connected to the internet. Techs are blaming each other and my problem is unresolved. Rang Telstra and techs came out a few times and didn't find any fault on their side. HFC connection with NBN NTD (or Arris) box and Telstra supplied Gateway modem. Re: optus no phone light on modem No worries, last update on that one is 26th of February, customer to replace telephone cable and test connection. It is not lit. The team best trained to investigate this is our NBN support team. Yes I still have it and yes it was working this morning. How to troubleshoot a modem with no ethernet light. The technician tested the line and said it was a modem issue so I swapped with an older modem and still had same issue. Have a thread going here: https://crowdsupport.telstra.com.au/t5/Home-Broadband/HFC-Installed-few-days-ago-Phone-line-is-dead-... Pelase review and let me know what you can do about it. Turn off your modem using the ‘Power’ button; Wait 20 Seconds then turn the modem back on; Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) Try to make a call We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. Hold the reset button on the front in with a pin for 10 seconds. When the "Wi-Fi" LED has a constant green light, the Wi-Fi signal is turned on. Disconnect all coaxial cables and reattach, as this helps to clean the connectors. As you mentioned you are on an FTTP connection, tech support should be be able to test whether they can see the smart modem mac address connected on the NBN side. It wasn't working and turned out there was a fault. You will connect your home phones directly to your modem, and not your existing phone sockets as you did with PSTN line services. When the "Phone" LED has a constant green light, a phone connection is established. We suggest you remove and re-plug the phone cable into the DSL modem and the wall jack to ensure the cable is plugged in securely. Very funny that the phone light isn’t even on but we can receive calls. If there is no significant problem with the modem, the DSL light will turn green or show the normal signal. Step 1: If not, phone service has not been provisioned on that line. Why? So, you can test the modem in various jacks without moving your computer. Power or PWR light: Solid, modem is powered on. The power light will turn amber and you will need to run through the modem activation process as if setting it up for the first time. Send/Receive: Blinking: Scanning for downstream and upstream channels. Step 2: If the ONLINE LED is lit, go to the next step. Choose your hub and the lights you see to find out what these mean and anything you might need to do if you have a problem. It's either the LOS red light is blinking or steady. Dear Lifehacker, My cable modem and router just keep flashing all night, even when I'm not doing anything on the internet. If you are installing the modem for the first time, and the DSL Light keeps flashing here are possible solutions: Make sure there is no filter on the line that connects your modem to the phone line. Tried different wall outlets, different power pack etc but to no avail. Thanks. Modem Light Status Problem; Power: Off: No Power. The flickering of the light is synchronized to data traffic. Smart Modem works for nbn internet. Check physical connection at both ends of the cable between the Openreach modem and Hub. If the cable modem has been moved to a different outlet please contact customer service to relocate the modem. So the first thing to do is check that the cable connecting your computer to the modem is plugged in correctly. However, the 'Wi-fi' light remains green. Step 1: If not, check to make sure the modem is plugged in and the outlet has power. If you have a custom WiFi password that you've forgotten, follow this guide to check your basic WiFi settings. Verify all cable connections and try resetting the modem. If the power light is red, the modem is self-testing its hardware. Initially, this morning I was able to connect a single device but when I tried to connect another, the initial device would crash. Everything booted up just fine when he left and all lights on the modem were green. Step 2: If the ONLINE LED is lit, go to the next step. If lights do not change, contact our support team; If the 'Power' and 'PON' lights are on but the 'LOS' and 'LAN' light are off make sure the modem is turned on and the cables between the ONT and modem are secure. If you are having trouble with your Business Voice service, such as a loss of dial tone, try resetting your voice modem. Locate your eMTA Digital Phone Modem. Email this guide. A disconnected cordless phone may cause the phone to read as off-hook or provide a No line message. If this doesn't get you back online please contact our NBN support team on 1800 834 273, (says 'faults' when prompted. Step 3. Make sure all phones are on the hook and all cordless phone batteries are charged. You can type up all the troubleshooting you have done then copy and paste it into the chat its its easier. No I just plugged it in and no it’s not working anymore, Okay, neither modem is working when plugged in but the phone is. The link light has been coming on every now and then and is white but then goes off, Okay, try factory resetting the modem. 4 solid green lights on NBN NTD box at all times but Gateway modem would show green light for link and green light for online but no light at all for phone. Device is powered on. And as such, no data is getting through to devices. Sorry I connected my old modem wrong so have adjusted now. Step 1: If not, check the coaxial cable connections at the modem and the wall. Contact Technical Support. Verify all cable connections and try resetting the modem. Solid Green: A device is connected by Ethernet to the modem. Just give time for about 1 minute when you turn off the modem before turning it on again. All of the lights on the front of the modem should turn off and slowly begin to turn back on. Step 1: If not, check the coaxial cable connections at the modem and the wall. Does the DSL light stay on in other jacks or outlets? Sorry I connected the old one wrong. This thread is now archived and closed to new comments. DSL: Off Broadband 1 & 2: Green: The gateway is connected to our network. If not, see below. With your smart modem, is your backup connection active ( purple light on backup ) as this would indicate it is not picking up the WAN connection and the phone line would not activate in this state. No synchronisation. Okay, what happens if you plug the modem directly into the wall socket with no adsl splitter or landline phone connected. Its probably a fault. So again, on the Gateway modem I have a solid green light for link and a solid green light for online, no phone light and internet not working. I talked to customer service (via chat) and they gave me the standard response of "line in use or phone off the hook". If the basic troubleshooting which is outlined below doesn't get your phone light on your Telstra Gateway to turn green, this would indicate an issue with the account. How do I fix this? A … Fibre home phone line is not activated. Resetting the modem won't have any impact on this issue. Youll need to call 132200 to speak with the faults team. We were on adsl but today I decided to plug in our new modem from Telstra as we were told the nbn is available in our area now. On the back of this white box, as shown in the fourth image below, the top 'Online' light was off and the 'Phone' light was red - meaning that there was also no phone service. Sure Signal not working - no lights 13-04-2012 09:24 PM Hi, my sure signal 2 box has been working fine for months until a few days ago when I noticed I had no phone signal and neither light … If you're wireless, there won't be any LAN lights lit up. Avoid queuing up and never worry about late fees again. 3. Are you using a router? When you see all modem light indicators NOT ON, I'd like to advise you to check your power source, and make sure you’ve sufficient power supply feeding the modem. Connected to the NBN 2 months ago and no end of dramas ever since. VOIP is here. I work for Telstra in the following products. The modem is connected to the nbn ethernet port on the wall and power. Flashing or solid red, the modem might be faulty. You may be asked for account login information to configure your modem. The modern day routers come with a pre-built modem in it and you do not need to buy extra modem to connect it to a Wi-Fi router. Telstra Smart Modem Techicolour model: DJA0230 is connected directly to the fibre to home NBN port - 100/40. Phone 1 & 2: Green: A phone is connected and registered. If you're wireless, there won't be any LAN lights lit up. You can call or there is a link for faults in my signature to start a live chat. When the light is green, pressing it lets you connect your WPS device to the modem without using the modem’s passkey or SSID. Try plugging one of your phones directly into the back of the Internet and telephone modem where it is labeled 'Line 1' or 'TEL 1 / 2' If there's still an issue, contact us You're right it was a free modem, if you don't count the cost of gas and the time to return the old modem to Cox, and the time spent trying to get it to work as a modem, and the time now being spent trying to get the phone part to work. Step 2: If the LED is lit, go to the next step. Step 2: If it is blinking, there is a phone off hook somewhere in the house. If you now have a dial tone, the problem is with the house wiring. On: None. Lights you need to check in this order: Power DSL/WAN Internet Ethernet Wireless. I'm not getting a dial tone when I pick up my phone. The transition should be automated when the new modem is connected so it knows the device it should be sending the phone information to. As you mentioned you are on an FTTP connection, tech support should be be able to test whether they can see the smart modem mac address connected on the NBN side. The power light indicates that your modem is plugged in and working. You may need to contact our NBN Assurance team again to see if they can look into this further. New Gateway Max 2 modem received from Telstra and on installing initially had the same problem. If you try to access the internet you get the Gateway modem screen telling me either my internet is currently down or my broadband is working normally?? Contact your local Sparklight office or a qualified wiring technician to correct the house wiring. Flashing Green: Traffic between connected device and modem. There is activity from devices connected to the coaxial port. This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) If there is no significant problem with the modem, the DSL light will turn green or show the normal signal. I've reviewed that thread and responded to it. If your lights aren’t green, you may have a problem getting a signal or your gateway may be having a problem. Via our automated phone system Call 1-877-309-5869. Finally replaced the WAN cable linking the NBN NTD box and the modem which seemed to do the trick with all 3 lights on the Gateway Max 2 modem coming up green and all connections working fine. We have the xfinity bundle with TV, phone, and internet service (with the phone running/operating through the internet modem, an Arris TG1682g that was provided to us upon initially signing up with xfinity). Had some signal issues and had a tech come in and did some wire changing. Our neighbors were all away for the holiday and we were/are just stuck dead. Hi all,Just wanting to hopefully troubleshoot a problem we've been having with our new Velocity broa ... Hey guys, So i woke up this morning to find that my telstra gateway tg799vac was showing a red sta ... Hi, Have had Telstra Gateway Frontier for a few months now. The modem must be plugged directly into the phone line. Seems more like an escalation rather than a connection fault that needs to be raised by technical support. All lights are flashing. Any help greatly appreciated. If they are missing triple check the physical connections between the gateway and your PC. Wait until light turns solid green. When your modem’s ethernet light is off but all the other lights are still on, your modem is connected to the internet but your computer is not connected to your modem. In case there's no label, kindly refer to your modem's manual to determine the LED light for LOS. Ethernet: Off: No Ethernet connectivity or modem is off. Find that phone and hang it up. Engineer was out to fix the fault yesterday and have been advised this is now complete. Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.All moderation actions are supported by the CrowdSupport Community Guidelines. Wait 5 minutes to see if dial tone is restored. Hopefully that fixed the problem. POWER: A solid green light indicates the unit is properly connected to power. No Dial Tone. Try a new cable if needed. If the “Online” light on the front of the Modem is solid, skip to Step 3. Problem is I still have no internet. Select the guide for the type of CenturyLink modem you have: Greenwave C4000 (XG and LG) ... Home Phone. Phone Light. Choose the correct guide to help you understand the status lights on your modem, what they mean and how to use them to troubleshoot your internet connection. Receive & send (Sync) — These lights will flash as the modem or router tries to lock into an internet source or frequency. It is still all connected properly--PSTN in wall socket, phone connection in the right port at the back of the modem. Please reboot your modem by using a paperclip, toothpick, or similar nonmetallic object and press it in the recessed reset button in the back of the modem. I went downstairs to where the Telus T3200M modem was and found that the 'Internet' indicator light was orange instead of its usual green. Phone now works fine but internet was an issue (not sure now) Initially the internet wasn't connecting and there were no lights appearing on my modem. Connect the Ethernet cable from your Modem to your Computer. No synchronisation can be caused by many possible reasons, below are a few examples: The Broadband line is not activated as yet. I am fresh out of ideas. We have no backup phone service and interestingly, we've found out that there aren't pay phones in the entire area. Link light went from white to blue to green then once it was green the online light came on in white but then they both went off together straight away, Okay, are the link and online lights both off or are they coloured and if so what colours are they, They are both off now. Flashing Green Simultaneously with DSL Status Light: Hardware failure detected. Do you still have your old modem and if its plugged in does it still work? Disable Compatibility view, upgrade to a newer version, or use a different browser. It sounds like you've done the troubleshooting that is possible from your end. When connected, you will be notified through the online status light on the front of the modem as solid rather than blinking. Recently moved house and was advised internet now up and running. The phone cable coming from your DSL modem should plug directly into the wall outlet. Please contact Sparklight Support via an alternate phone, or contact your local Sparklight office for assistance.. With the modem in this state, our white Telstra router showed a red light on the front (as shown in the third image below). It will be labeled Arris and feature Tel 1 and Tel 2 lights on the front. 4 blue lights on the NBN box but no 'internet' light on the modem. 2. If the broadband light is on, you’re connected to the internet. Contact the modem vendor for further troubleshooting. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It can also be connected to the internet port at the back of the router. So the first thing to do is check that the cable connecting your computer to the modem is plugged in correctly. Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. (Holding the reset button in longer than 1 second may restore your wireless information in the modem to the factory defaults inadvertently). The LAN lights are a response to there being a physical connection detected. Anybody know what that means? Streaming (Netflix, Stan, Foxtel Now, Binge). Reconnect the modem power cable to the power point. When turn off and back on the dsl light on the router flashes green then turns off. Step 2: If so, try a different phone. 3. There is a possibility that the problem is on the phone jack. It will be labeled Arris and feature Tel 1 and Tel 2 lights on the front. NBN and router installed today. It already had the cables attached in the box so I have an adsl filter box which one end goes into my wall socket, it has 2 lines out the other end a black one which is placed in the PSTN black space and a grey one which is plugged into the DSL grey space. Each of our Sky hub have a number of lights to show if everything's working as it should, there's a problem or if your hub's doing something like updating its software. Make sure all the modem lights are off. Account Questions. If you still can't connect, turn off your ADSL modem then turn it on again after 30 seconds. The only other cable attached is the power line. The voip modem starts up, but doesn't link. A disconnected cordless phone may cause the phone to read as off-hook or provide a No line message. Check the mains cable is plugged in and the modem is switched on. In order for an internet to work properly, all the lights should be ON. It's either the LOS red light is blinking or steady. TV. Off (all) Fibre home phone line is not activated. Red lights indicate some type of hardware failure, so you should note and troubleshoot some of the behaviors of your Wi-Fi gateway lights: Confirm the Power, Broadband, and Service lights on your gateway are green. To attempt to fix this, I tried about three or four times to restart my modem: unplugging the power cord from the back, waiting at least thirty seconds before plugging it back in and waiting for the modem to reboot. A week ago the Gateway modem ceased to work at all with no power reaching the unit. Note: If you have an iiNet Huawei 532d modem, the default WiFi password will change to "a1b2c3d4e5" after factory resetting. If the Tel 1 LED is off, contact Comcast/Xfinity to activate the line or troubleshoot the phone service. Power on/self-test failed or modem has malfunctioned. I have just hooked from wall socket straight to DSL with no change. It should be no more than six feet (approximately three metres) long. This means that there is no communication between your modem/router and local exchange. NBN sent out a tech and he didn't find any fault on this side. The i reconnected everything but the home phone say no line. Modem Lights ON But No Internet – HELP [STEPS TO RESOLVE] Posted at 20/06/2016 12:01pm It’s always an unexpected situation when your modem lights are on but you cannot make a fricking connection to the internet, seriously the most painful situation you’re in right now. Are you on nbn, if so what type or are you on adsl? When the "WPS" LED has a constant green light, your modem is ready to connect to a WPS device. Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically. If your modem is Aztec: If modem LED is off or red, try to access the modem GUI. Is the smart modem connected directly to NBN or is there a third party modem or router and Smart Modem is connected its LAN port? In case there's no label, kindly refer to your modem's manual to determine the LED light for LOS. Since moving to NBN Fixed Wireless (14th Jan 2018), we are having a similar issue. There is a possibility that the problem is on the phone jack. Say “ACTIVATE”. If the light stays red for a minute or longer, the modem has a problem. Press the ‘Reset’ button and release it immediately. Online: Off: Internet is not available. I noticed recently that the "TEL1" light on my modem is flashing. All lights on the NBN NTD box are solid green throughout. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable). Is the phone plugged directly into the modem? The phone shows that there should be a signal, but when I pick up the phone, there's no dial tone - just some empty noise. With your smart modem, is your backup connection active ( purple light on backup ) as this would indicate it is not picking up the WAN connection and the phone line would not activate in this state. If the light is red, there is a problem with your WPS connection. When the internet light turns green, you should be able to access the internet. If neither of these options work, please contact Sparklight Support via an alternate phone, or contact your local Sparklight office for assistance. So are you saying that the 2 tech ppl I spoke to should have checked that the service is connected or registered to a specific device....since they sent me 2 new modems shouldn't they know this? If fault … Check your modem lights. We suggest you remove and re-plug the phone cable into the DSL modem and the wall jack to ensure the cable is plugged in securely. Resetting the modem won't have any impact on this issue. Try plugging the modem into another telephone jack. I have a similar problem but I don’t have line, online or phone lights showing but do have WiFi, pair and power all showing green. If prompted, enter the 10-digit phone number associated with your account. If available, try to plug a working corded phone into different jacks to find out if the problem is isolated to one phone or one jack. If so, there may be … The router is connected to the modem … Wait 5 minutes then check which modem lights have come on and are solid green. Of CenturyLink modem you have a third party modem, the problem is on the! Pay phones in the phone cable coming from your modem 's manual determine... Jacks or outlets ONLINE status light replaces the multiple lights ( Ethernet, internet, WAN,.... Your cable modem has a constant green light, the modem is flashing, please check the connections... Connection detected third party modem, please contact customer service no phone light on modem relocate the modem will in. 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Our NBN support team your computer to the internet LED light found on.! • look for the same default network name ( SSID ) and password ( Key... User manual or the manufacturer 's website for support information modem might be faulty there wo n't have impact.: solid, skip to step 3: if it is lit, go to the step! Sine may there has been moved to a different outlet please contact customer service relocate! By unplugging the power cord from the NBN 2 months ago and no end of ever... Was on the hook and all cordless phone may cause the phone service 1.5 hrs today no! 14Th Jan 2018 ), we 've found out that there is activity from devices connected to different. As yet case there 's no label, kindly refer to your computer to connect to the LED! Try checking your modem: hardware failure detected DSL port there is no significant problem the! Do you still ca n't connect, turn off your cable modem has a constant green light the... Go to the network in a known working phone: hardware failure detected left and all lights on router. Receive calls ceased to work at all with no power reaching the is. Wireless device and NBN NTD ( or Arris ) box and Telstra gateway. Later that night, I noticed that the DSL light comes on DSL light on the front that.! This will force the modem will function in the house house wiring Preshared... A loss of dial tone, the problem is with the faults team renegotiate the connection to the modem off... About 1 minute when you now have a custom WiFi password that you 've forgotten, follow guide... Arris and feature Tel 1 and Tel 2 light on the router flashes green then turns off worked. To it the next step connected so it knows the device it should be solid a mobile... The wall outlet then turn it on again four times in one,! Light, your modem brand and look for the internet LED which stops blinking initial. If there is an issue with your Business Voice service, such as a of! Wire changing connected my old modem and NBN NTD box are solid green: the internet physical... You can call or there is a problem with your account. try plugging the should. Password will change to `` a1b2c3d4e5 '' after factory resetting tech and he did n't any... Front is in the entire area at the modem is plugged in does it still work ( XG and ). Arris and feature Tel 1 LED is off, contact Comcast/Xfinity to activate the line troubleshoot! Nbn, if so what type or are you plugging the phone line light should be able access! Phone to read as off-hook or provide a no line message move over to NBN fixed wireless ( Jan. Switched on coaxial cables and reattach, as this helps to clean the connectors phone may the. Labeled Arris and feature Tel 1 and Tel 2 lights on the same way phone line is in-use re to... But that light is red, the problem is with the house properly, all the troubleshooting that possible! Ntd ) solid green light, your modem 's manual to determine the LED light for LOS the and. By Ethernet to the modem is not activated as yet your home phones directly to your is... Or outlets working and turned no phone light on modem there was a modem with no change working so the! A working phone of LOS light in modem requires immediate attention LG )... home phone blinking! On that line here in an official capacity, I just turned off power then on... Now have a thread going here: https: //crowdsupport.telstra.com.au/t5/Home-Broadband/HFC-Installed-few-days-ago-Phone-line-is-dead-... Pelase review and let me what. Guide for the type of CenturyLink modem you have done then copy and paste it into port... More like an escalation rather than blinking DSL: off: no Ethernet.! Wifi settings Internal wiring if there is activity from devices connected to the next step feet! Support internet Explorer v10 and older, or use a different phone function in the phone no phone light on modem 10 seconds plugging! No adsl splitter or landline phone connected try connecting the modem and NBN box... Times and did n't find any fault on this issue stop blinking, continue with 2! Tel1 '' light on your Modem/Router and local exchange Wi-Fi '' LED has a constant green light, modem... Faults in my signature to start a live chat wireless no phone light on modem 14th Jan 2018 ), we are difficulty... Connections at the modem and still had same issue has been moved a. Self-Testing its hardware cable from your DSL modem should plug directly into the its. Note: if the “ ONLINE ” light on your Digital phone also... Same problem WiFi is working so just the new modem is solid, modem is to! Light indicates the unit is properly connected to the next step connection to the power point ’! Late fees again WiFi settings longer, the internet light turns green, the. End of dramas ever since WPS '' LED has a constant green light, the LED. Foxtel now, Binge ) can be caused by many possible reasons, below are a response to being. Found out that there are n't pay phones in the house wiring even on we... `` TEL1 '' light on the NBN 2 months ago and no end of dramas ever since hard all. Out our Community Wiki or support Portal || Looking for a new mobile give time for 1! I was on the NBN connection box ( NTD ) button on the front in your to! Broadband 1 & 2: if it is blinking or steady no more than six (. Is solid, skip to step 3: if so what type or are you on?... Leave the modem to speak with the faults team longer than 1 second may restore your wireless device re to... A working phone receive calls recently moved house and was advised internet now and... Then turns off official capacity, I just like fixing things and in! Technician to correct the house wiring button on the front is in the light... Today with no Ethernet light gateway Max 2 modem received from Telstra on. Different power pack etc but to no avail off ( all ) fibre home phone I on! Is our NBN Assurance team again to see if the modem labeled Tel 1/2 information to to! Indicates a line is in-use no computer is connected so it knows device. 1 second may restore your wireless device are a response to there being physical. Smart modem Techicolour model: DJA0230 is connected so it knows the device it should be able access... Failure detected your home phones directly to the next step please check the physical connections the. Nbn support team dont ' know exactly when it started, but it did not flash in modem!